Payment Policy

At Totemstyle, we make shopping simple and secure. Please review our Payment Policy below to understand how payments are processed on our website.

Accepted Payment Methods

We accept the following payment options on our website:

  • Credit Cards: American Express, Diners Club, Maestro, Mastercard, Visa.

All payments are processed in Canadian Dollars (CAD).

Secure Payment Processing

Your payment security is our priority. All transactions are processed securely through Shopify Payments and trusted third-party gateways using SSL encryption technology. We do not store your credit card information on our servers.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your order details. If you do not receive a confirmation within a few minutes, please check your spam or junk folder—or contact us directly.

Payment Issues

If your payment is declined or an issue occurs during checkout:

  1. Double-check your card details or payment information

  2. Try an alternative payment method

  3. Contact your bank or card issuer

  4. Contact our customer support for further help

Taxes

All orders shipped within Canada are subject to applicable federal and provincial sales taxes (GST, HST, or PST) based on your shipping address. These are calculated at checkout.

Fraud Prevention

To protect our customers and our business, we may perform security checks on some orders. This may include verifying payment details or contacting you for confirmation. Orders flagged as suspicious may be delayed or canceled if not verified.

Contact Us

If you have any questions about payments or experience issues during checkout, reach out to us:

  • Email: support@totemstyle.com

  • Phone: +1 (343) 412-9769

  • Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)

  • Address: 2193 Saint-Catherine St W, Montreal, QC H3H 1M9, Canada